Returns Policy
Marlborough Trials Centre appreciates your business and always seeks to provide top-quality products from well-respected manufacturers.
Returns of Goods are accepted under the following conditions.
1. Credits sought for returned Goods (the Returned Goods) are at the Suppliers exclusive discretion and subject to the following conditions:
1.1. Returns permission must be obtained in advance in respect of the Returned Goods. The purchase date and invoice must be quoted; and
1.2. The Supplier must receive the Returned Goods within Fourteen (14) days of the invoice date, accompanied by a credit note with the required information; and
1.3. All credits sought for Returned Goods must identify the reason for the return; and
1.4. The Returned Goods must be in an unused, unmarked, saleable condition and in the manufacturer’s/supplier’s packaging.
1.5. Goods purchased by Stock Order, Back Order, or Indent Order are non-returnable under any circumstances.
2. Returned Goods must be returned free into the Supplier’s Store, all transportation charges, insurance, taxes, duties and additional charges being borne by the Purchaser.
3. Where appropriate, the Supplier will remedy the defect by way of repair, replacement, or (if necessary) refund.
4. If credits sought for Returned Goods are not received in accordance with the requirements specified in clause 1 the Purchaser will be inclusively deemed to have accepted the Goods and the Supplier will not incur any subsequent liability whatsoever in relation to the Goods.
5. A re-stocking fee of 15% may apply to Returned Goods.
Payment
Be sure to go through the information below to understand the payment and shipping options available to you.
Payment Options
For your convenience, Marlborough Trials Centre offers a variety of payment options.
PayPal One of the most popular electronic payment systems today, PayPal provides a fast, safe way to pay and get paid online. You may pay online with your Credit / Debit Card via PayPal.
NOTE: You do NOT need a PayPal account to pay using PayPal. When you checkout using PayPal, you will be taken to a PayPal payment page where you can enter your credit/debit/gift card details for processing. You will also be given the option to create an account if you so desire.
Direct Bank Transfer You may make your payment as a bank-to-bank wire transfer. Your bank may charge you a fee to process the transfer in this case. When you choose the Direct Bank Transfer option, you will be given our banking details and instructions for you to submit your payment to us. Please include your Order ID in the reference section so that we can easily locate your transaction and process your purchase more quickly.
Shipping and Handling
Shipping charges are based on the physical size and weight of the item/items you have ordered AND your location in New Zealand. In New Zealand there is an extra charge for Rural Delivery, if your address is rural delivery, you must let us know. All our shipping is tracked. While most of our products can be shipped, some of the large vehicles/motorcycles cannot, or must be shipped in a different way, contact us for more information on moving motorcycles around New Zealand. For goods that can be shipped, Marlborough Trials Centre uses the services of Courier Post and Aramex. Wherever possible, we endeavour to ship entire orders together. Goods are shipped within one to two working days AFTER confirmation of payment has been received. For international orders shipping charges are based on the physical size and weight of the item/items you have ordered AND your location. For international orders please contract us for shipping costs before ordering.
IMPORTANT: tracking information will NOT be available until the courier has picked up your parcel and scanned it into their system. Courier pick up is done daily from Monday to Friday ONLY (except public holidays, then pickup is on the next business day). In some cases, it can take a day or two for the tracking information to be updated in the courier’s system.